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Margie went above and beyond…

By September 14, 2019 No Comments

Stayed at Beach Access Lane ~ Cute and Cozy Ventura Cottage! September 2019

“Margie went above and beyond what is normally expected of a host: for no additional fee, she upgraded us to a property that was even better than the one we originally rented.“ Peter, Los Angeles, CA

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We love Perter’s comment! We ALWAYS go over and above when we take care of our guests! The home that they booked had a water leak and instead of just canceling his booking and let him find his own replacement, we take a different approach. Our #hospitality approach is to always create a great experience and create fabulous memories. I called everyone that i knew that had a a great vacation rental in Ventura and we secured him a new property, with ocean views that would allow his 3 dogs, in a matter of 15 minutes! That changed their world, and it changed ours! It makes me feel great to be sure he had a great vacation and experience with Bella!

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